Welcome Support Ltd FAQ’s

Care and support at home covering Exeter and Mid Devon

Some of our Frequently Asked Questions for more information…
  • How do I go about putting a care/ support package in place with Welcome Support?

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    It’s simple. Call our friendly team on 01392 861407. We will arrange for one of our fully trained field managers to visit you at your home and discuss your options with you. Alternatively we can arrange support over the phone, which ever you feel most comfortable with. Once you have decided, just leave the rest to us.
  • What tasks will Welcome Support and my care/ support worker carry out?

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    Welcome Support will carry out the exact duties outlined in your “Care Plan”. Please click here to find out more about the services we can offer.
    Your care plan can be amended at any point in time. All you need to do is call the office or email us to add or remove services from your care plan. Care plans are frequently checked to ensure the services we are providing are appropriate.
  • What happens if I don’t like my package and want to make changes?

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    We recognise that your needs vary often. For this reason we review your care package from time to time at a mutually agreed with you. We set this review date at your initial enrolment, but if in the mean time things change – just call the office to discuss and we can amend/ review accordingly.
  • Is there any thing that my care/ support worker can’t do?

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    Once your care/ support plan has been established, your care/ support worker must stick to this on each visit. They are unable to complete tasks not outlined on your “Care Plan”. If you would like to add or remove services, all you need to do is call the Welcome Support office. We are also unable to carry out tasks which are likely to cause risk to either our staff or customers. All tasks will be agreed in advance.
  • Will I have the same carer each day?

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    We strive to ensure you have the same carer as far as possible. Obviously this will not be possible 7 days a week or during periods of holiday or sickness. If your carer is going to be different, we will try and ensure you are made aware ahead of time.
  • What about my personal security?

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    Each member of staff at Welcome Support has been thoroughly vetted. Before starting work with us, they have has an enhanced background check (DBS). In addition, it is company policy for staff to wear a uniform and carry an ID badge with them at all times.
  • How can I pay for my Care?

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    You are able to pay via cheque made payable to “Welcome Support”, standing order, Direct Debit, electronic transfer or via BACS. You will be invoiced monthly. Payment is due within 14 days. For further advice please call our office.
  • How can I be sure that my care/ support worker will stay the full period of the care visit and carry out the required tasks?

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    We have considered our approach to this very carefully. After each care visit the care / support worker will have to gain your approval of both duties carried out and time at your property. You must both sign the care record (which is retained by the customer) this is then returned to the office at the end of the week. This is then checked in detail by our office staff. If you have any cause for concern whilst receiving services from Welcome Support all you have to do is call the office and talk it through. We will do out upmost to ensure your issues are then resolved.
  • How much do services at Welcome Support cost?

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    We will provide you with a detailed plan, which will outline the care/ support that will be delivered as well as the weekly costs. Some people may be entitled to assistance with their costs from their local social services or through other government grants.

Phone us now… 01392 861407

care exeter, care mid devon, care devon, carers exeter, carers mid devon, carers devon
care exeter, care mid devon, care devon, carers exeter, carers mid devon, carers devon
care exeter, care mid devon, care devon, carers exeter, carers mid devon, carers devon

01392 861407

care exeter, care mid devon, care devon, carers exeter, carers mid devon, carers devon
care exeter, care mid devon, care devon, carers exeter, carers mid devon, carers devon
care exeter, care mid devon, care devon, carers exeter, carers mid devon, carers devon

Dunelm, Raddon, Thorverton, Devon EX5 5PN